GOT A QUERY?

If you have any queries then we have a list of Frequently Asked Questions below. 

WHAT'S INSIDE THE BOX?

Each box contains an Energising Body Wash, a Balancing Hair Wash, a Refreshing Face Wash, and a Hydrating Face Moisturiser. If you wet shave, then we'll add a Comforting Shave Lotion and a Soothing Post-Shave Balm. If you have a beard, then we'll add a Conditioning Beard Wash and a Nourishing Beard Oil.

WHEN WILL I GET MY FIRST BOX?

Your first box will be dispatched the very next working day, with delivery usually taking 2-3 working days.

WHEN WILL MY SUBSCRIPTION RENEW?

Your plan will renew automatically on the anniversary of your sign-up date. For example, if you sign up on the 12th of the month, then yours subscription will renew automatically on the 12th of every month, every other month, or every three months, depending on your subscription plan.

WHEN WILL I RECEIVE MY RENEWAL BOX?

Once your subscription renews successfully, your renewal box will be dispatched the very next working day, with delivery usually taking 2-3 working days.

ARE YOUR PRODUCTS NATURAL?

All our products have been made using the highest quality natural and organic ingredients, are free from harsh chemicals, vegan friendly and cruelty free.

WHERE ARE YOUR PRODUCTS MADE?

Our products are made right here in the UK. Our bottles are manufactured in Surrey, boxes in Brighton, skincare formulations in Denford, and we bring it all together in our facilities in London and send it out to our members all over the UK.

HOW MUCH IS POSTAGE?

Postage and packaging is FREE for all subscriptions and £3.35 for other deliveries. We use Royal Mail for all our deliveries.

WILL I SAVE MONEY IF I SUBSCRIBE?

You will save up to £30 per box if you subscribe in comparison to a one time-purchase.

DO YOU HAVE ONE-TIME BOXES AND PRODUCTS?

If you do not wish to subscribe, we also offer one-time boxes and products. Browse our full range by visiting our online Shop.

ARE YOUR PRODUCTS SUITABLE FOR MY SKIN TYPE?

Our products are suitable for all skin types and have been formulated with sensitive skin in mind. Our gentle formulations are kind to skin. 

CAN I PURCHASE AS A GIFT?

Of course! Just select 'this is a gift' at the checkout.

WHAT IS YOUR RETURNS POLICY?

As long as the products have not been used and are in the same condition as when leaving our warehouse, we are able to issue a refund immediately upon receiving the returned products.

CAN I CANCEL MY SUBSCRIPTION?

We're sorry to hear that you wish to end your subscription with us. If there's anything we can do to help you find a more suitable plan then please do not hesitate to get in touch. You can suspend, restart or cancel your subscription at anytime by logging into your account.

HOW CAN I GET IN TOUCH?

For customer service or professional enquiries please email: [email protected]