Got a Query?

If you have any queries then we have a list of Frequently Asked Questions below.  

What is TOPPBOX?

TOPPBOX is a personalised grooming discovery box for men. We deliver 5-7 hand-picked full size grooming products straight to your door every 2 months, with a new selection of products in each delivery.

How much does TOPPBOX cost?

A subscription costs £24 + £3.35 P&P and boxes are delivered once every 2 months.

Can I purchase as a gift?

You certainly can, just tick the 'This is a Gift' checkbox at the checkout and enter the gift recipients details.

When will my first box be dispatched?

Your first box will be dispatched on Friday 3rd of December.

How often is TOPPBOX delivered?

We deliver your renewal boxes once every 2 months: Feb, Apr, Jun, Aug, Oct, Dec. Subscriptions are aligned to a fixed bi-monthly dispatch schedule rather than relative to the date of the initial order.  Your first box will be dispatched on Friday 3rd of December. Your second box will be the dispatched on 10th of February. Your third box will be dispatched on the 10th of April. So on and so forth every 2 months.

When is the next renewal date?

Plans renew every 2 months, on the 1st of the month. Renewal boxes are dispatched on the 10th of the same month. If you signed up before the 12th of November, your next renewal date is on the 1st of December. If you signed up after the 12th of November, your next renewal date is on the 1st of February 2022. 

Can I cancel my subscription?

We're sorry to hear that you wish to end your plan with us. You can suspend, restart or cancel your subscription at any time by logging into your account. You must cancel by the last day of the month should you not wish to receive any further boxes.

What is the return and refund policy?

If you'd like to cancel your order and get a refund, we'd be more than happy to help you. If your box has already been shipped, we would require the box to be returned back to us in its original state, and don't worry we'll cover the return postage too. Once received, we'll issue a full refund immediately. Returns and refunds eligible within 60 days of order.

How can I get in touch?

For customer service or professional enquiries please email: [email protected]