GOT A QUERY?

If you have any queries then we have a list of Frequently Asked Questions below. 

When will I get my first skincare system?

Your first system will be dispatched the very next working day, with delivery usually taking 1-3 working days.

When will my subscription renew?

Your plan will renew automatically on the anniversary of your sign-up date. For example, if you sign up on the 12th of the month, then yours subscription will renew automatically every 2 months, on the 12th of the month.

Are your products natural?

Yes. All our products have been made using the highest quality natural and organic ingredients, are free from harsh chemicals and synthetic fragrances.

How much is delivery?

Deliveries on all subscriptions are completely FREE. For all other orders, UK delivery costs £3.35. We use Royal Mail and dispatch all boxes the very next day, with delivery usually taking 1-3 working days.

What is your returns policy?

As long as the products have not been used and are in the same condition as when leaving our warehouse, we are able to issue a refund immediately upon receiving the returned products.

Can I cancel my subscription?

Yes. We're sorry to hear that you wish to end your subscription with us. If there's anything we can do to help you find a more suitable plan then please do not hesitate to get in touch. You can suspend, restart or cancel your subscription at anytime by logging into your account.

How can I get in touch?

For customer service or professional enquiries please email: [email protected]